Unit 4 Limberline Road,
Portsmouth, UK

We’re open Monday – Friday, 10.00 am – 4.00 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery prices may vary depending on where you order from. For the UK standard charges are £2.70 for economy and £6.50 for standard (This excludes some remote areas). Orders over £50 are free delivery. For all other countries, please contact us.

Which payment methods are accepted in the Online Shop?

We currently accept Visa,
Mastercard, American Express,
Apple Pay, Android Pay and Paypal.

Other new payment methods will be available as they become available to us.

How long will delivery take?

In the UK, Standard delivery takes 48hrs from dispatch – excluding weekends. Economy delivery can take up to 5 working days.

Please allow 2-3 working days for dispatch unless otherwise stated on the item you are purchasing.

How secure is shopping in the Online Shop? Is my data protected?

You data is securely protected. Firstly, no card payment data is stored by Thousand Hills. We only keep enough information to enable us to deliver your chilli sauce safely.
For information about payment detail storage, see Stripe or Paypal’s terms and conditions.

What exactly happens after ordering?

Once you’ve ordered your chilli sauces, condiments and other chilli infused goodies, our small team pack your order securely into a box. A courier is then booked and you might receive an email or SMS directly from them. Economy orders are dropped off to the nearby parcel shop and standard delivery are picked up by the courier.

Do I receive an invoice for my order?

As standard, all orders are dispatched with a packing slip.
You will receive an order confirmation email from us, but if you wish to receive an invoice,
this can be provided.

We’d love to hear from you!

Contact us at Thousand Hills for more information on our wide range of chilli chutneys, sauces, compotes and imported African foods.

We will try to answer all enquiries within 48 business hours