Please read our FAQ’s for more information regarding dispatch, your order and tracking. These FAQs were updated in June 2017

How do I track my order?

Once your order has been dispatched, you will receive an email with a tracking number reference and a ‘Click Through’ link to the relevant tracking system for your courier.

When will my items get dispatched?

You should allow us 3 working days from your order to dispatch although we aim to do it far quicker.

We do have a lot of orders in December, so dispatch is within 5days for the month of December.

Please check your spam guard for dispatch confirmation emails before registering a case with our customer services team.

My tracking number doesnt work

If your tracking number doesn’t work, please don’t panic. It seems that our couriers sometimes reallocate our tracking numbers after dispatch.

If you’ve received a dispatch email, then your order has been dispatched. If you haven’t received your order within 5 working days, then please send us an email.

Coupons

We reserve the right to expire a coupon at any time.

Coupons cannot be used on sale items.

How can I get in touch?

For a quick response, please email us.

Alternatively, please fill out the form on the contact page.

Can I collect?

We operate a shop from our unit, which is open Mon – Fri from 10am till 4pm. You can either order online and select Click and Collect or you can come and purchase directly from our shop.

We do take cash and card payments using all major card types and can also accept PayPal onsite (only instant PayPal payments).

Please note, we do not accept cheques under any circumstances.

Opening hours & Finding us

Our shop is open Mon-Fri from 10am to 4pm

Our shop is in Unit 4 Hilsea Industrial Estate, Portsmouth Po3 5jw. However, as our unit is quite new, it’s not in many Sat Nav’s so you may find it easier to use Po3 5js which takes you to our next door neighbour’s The Assets Recycled Company.

What are the delivery charges for orders from the Online Shop?

Delivery prices may vary depending on where you order from. For the UK standard charges are £2.70 for economy and £6.50 for standard (This excludes some remote areas). Orders over £50 are free delivery. For all other countries, please contact us.

Which payment methods are accepted in the Online Shop?

We currently accept Visa,
Mastercard, American Express,
Apple Pay, Android Pay and Paypal.

Other new payment methods will be available as they become available to us.

How long will delivery itself take?

In the UK, Standard delivery takes 48hrs from dispatch – excluding weekends. Economy delivery can take up to 5 working days.

Please allow 2-3 working days for dispatch unless otherwise stated on the item you are purchasing.

How secure is shopping in the Online Shop? Is my data protected?

You data is securely protected. Firstly, no card payment data is stored by Thousand Hills. We only keep enough information to enable us to deliver your chilli sauce safely.
For information about payment detail storage, see Stripe or Paypal’s terms and conditions.

We use HTTPS to secure data transmitted via our website.

What exactly happens after ordering?

Once you’ve ordered your chilli sauces, condiments and other chilli infused goodies, our small team pack your order securely into a box. A courier is then booked and you might receive an email or SMS directly from them. Economy orders are dropped off to the nearby parcel shop and standard delivery are picked up by the courier.

Do I receive an invoice for my order?

As standard, all orders are dispatched with a packing slip.
You will receive an order confirmation email from us, but if you wish to receive an invoice,
this can be provided.